Returns & Exchanges
Due to the nature of our non-alcoholic spirits, we cannot accept returns of opened or consumed products, but we are committed to ensuring you find a ritual you love. If your order arrived damaged or you are unsatisfied with your purchase, please contact our support team within 30 days of delivery.
Initiate Your Request
Email our customer experience team with your order number and a brief explanation of the issue to begin the process.
Provide Documentation
For items damaged during transit, please include clear photos of the packaging and bottle to expedite your replacement or refund.
Review Period
Our team will review your request within 48 business hours to determine eligibility for a replacement or store credit.
Resolution
Once approved, a replacement shipment will be dispatched or a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing